In leadership, what remains unseen often determines success.

Just as I once learned in my first career, the visible beauty often conceals a more complex reality..  

The Greenhouse and The Healthcare Facility

My first job, my first industry, and later my first entrepreneurial venture was in flowers. On the front end, you’d have seen a quaint shop and a woman smiling, surrounded by the elegance of the earth. What you wouldn’t see was the backend - an ag business, and a woman carrying buckets of water, working hours in refrigerated rooms with wet hands, standing too long on cement floors. I smiled through the exhaustion, hiding the labour that was slowly breaking me down.

Just because we hide our labor certainly doesn’t mean it can’t break us.

Long-term care leadership bears striking similarities. On the surface, we see dedicated professionals guiding vital care facilities. What remains hidden are the late nights managing staffing crises, the emotional weight of resident care decisions, and the constant pressure to balance quality care with financial constraints. Just as I concealed my soil-stained hands, LTC leaders often mask their struggles beneath professional composure..

This parallel became clear when I transitioned from floristry to social work, and eventually to leadership development. The same disconnect existed—beautiful outcomes hiding exhausting systems. Through working with healthcare leaders, I discovered that acknowledging the full reality—both the beauty and the burden—was the first step toward sustainable growth.